Did you know that… It costs 5–10 times more to acquire a new customer than to keep an existing one? (Inc.com)

And that… 84% of consumers are willing to provide their data in return for something they value. (Accenture)

3 important reasons to invest in a loyalty program

There are three main reasons why you should start a loyalty program. In fact, we would argue that you cannot afford to wait, and that you should get started as soon as possible – whether it is with Diller® or not.

1. Sell ​​MORE with less
  • A customer loyalty program makes it much easier to get customer back to the store, so that they shop again and again… and again.
  • Marketing is expensive. Loyalty programs help reduce costs significantly, since you don’t have to spend money on getting new customers all the time.
  • A loyalty program gives you access to customers when they are on their phones, not only when they are in your store.
  • Diller’s efficient and affordable customer club enables SMEs to compete with large chains and Amazon.

Did you know that… if you keep 5% more customers, profits increase by as much as 25% -95%? (Harvard Business School)

2. Get the crucial GDPR consent automatically
  • The store CANNOT communicate with their customers without consent.
  • A GDRP-compliant consent through the loyalty program membership is most valuable asset for SMB companies.
  • A member of Diller® automatically gives their consent, which means that the stores have the right to have direct and recurring dialogue with them. In other words, the stores get access to their customer base.

Did you know that… Tarte Cosmetics rewarded members for being engaged, not just for purchases – and profitably so. Loyalty members made up 44% of revenue despite only making up 21% of the client base.

3. Know your customers and be relevant to them
  • Customers’ interests and purchase patterns can easily be analyzed in Diller®. This means that stores can run targeted, personalized and relevant campaigns that create more loyal and happy customers.
  • Loyalty programs make it simpler to convert single purchases to repetition sales = increased lifetime value.
  • Diller® helps keep competition at bay.

Did you know that… the probability of selling to an existing customer is between 60-70%, while that of a new customer is only between 5-20%? (Marketing Metrics)

Customers appreciate stores that do their utmost to create a great shopping experience. Good benefits, offers and promotions can attract new and existing customers into the store. If you analyze what they buy and what they are interested in, you can create relevant campaigns based on customer behavior and preferences.

Set up your customer club today!

Contact Us
"We have seen that it is not just discounts that attract customers. For example, when we send out an SMS about new products from one of our brands, traffic to the stores increase, since the members like to get early product information."

Martine Remsøy Romøren

Store manager, Second Floor at Fornebu and Røa

"The big advantage of the loyalty program is that it becomes easy to communicate with customers. We see endless possibilities with this in the future and look forward to using it more."

Anders Johan Braaten

General manager of the store chain Buster Hund og Katt

"Thanks to the loyalty program, we are able to serve more customers in less time and encourage the best customers to come back, again and again."

Jose Corado

General manager of Cuba Life coffee bar

"When customers shop in our store, we ask them if they want to be members and tell them that they get bonus coupons depending on purchase levels, invitations to events and other benefits. Everyone signs up!"

Heidi Andersen

Store Manager, Coco Skien

"I searched the web for suppliers and found Diller that way. They have everything I need in a loyalty program, and for me it was an added advantage that it is a Norwegian company."

Hans Hvinden

General manager, Hageglede.no