News & case studies

Customer loyalty

How to make the “invisible” customer visible?

Stricter privacy laws and the ban on third-party coookies make targeted marketing both difficult and expensive. Make the “invisible” customer visible with a good loyalty program Today

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CUSTOMER CASE

“The Diller team made us feel very well taken care of”

Olivenlunden 1830 is a gastronomic specialty store for olive oil, balsamic vinegar, and culinary products from the Mediterranean. It is a nationwide chain with 13 stores in Norway. We

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Customer loyalty

How to make your eCommerce site robust against competitors

How can you attract new customers and keep them coming back? Most business owners and managers have a good understand of the problem, but very few take

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CUSTOMER CASE

“With a loyalty platform, we have got more regular customers who shop more often”

Funky Frozen Yogurt is a Norwegian ice cream chain with 22 stores in shopping malls across the country. We interviewed District and Marketing Manager Ida Marie Juliussen

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Customer loyalty

How working with a third-party expert can boost your customer retention

There is no secret that competition among online retailers is intensifying, making it harder than ever to attract new customers. The large spike in the number of

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Customer loyalty

Great reviews from customers :)

Our customers are very satisfied with us, and it makes us really proud! Thank you so much for the great reviews. We will continue to work hard

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Customer loyalty

How Diller makes modern marketing technology available for everyone

Good marketing technology can be one of the greatest assets to a business, but often such tools are used only by the larger players. The tools available

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CUSTOMER CASE

“The goal is for the loyalty program to be the “icing on the cake” for our customers”

PetXL is a Norwegian retail chain that offers a complete range of equipment and services to pet owners. There are PetXL warehouses in Stavanger, Kristiansand, Tønsberg, Ålesund

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CUSTOMER CASE

Cosmetic retail chain with a fast-growing loyalty program

Fredrik & Louisa is a Norwegian nationwide cosmetic retailer with 50 stores from Kirkenes to Kristiansand, as well as an online store. The first Fredrik & Louisa

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CUSTOMER CASE

Hageglede.no – a rapidly growing webstore

Hageglede.no is a Norwegian online store with traditions dating back to 1895 , when it under the name «Brumunddal Frø» was  one of the country’s oldest mail

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Customer loyalty

Simon Sinek Inc. on customer loyalty

Loyalty is not a program to be administered. Loyalty is a feeling. There is a difference between repeat business and loyalty. Repeat business simply means that someone

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Customer loyalty

New: The Loyalty Calculator

We have developed a calculator that allows you to quite easily calculate the great potential loyal customers represents for your business. What does a loyalty program really

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FOCUS: RETAIL

What does it mean when Google turns off “cookies”?

Privacy concerns have led to Google blocking so-called third-party cookies, which are cookies that track the traffic of all of us on the Internet. Google will no

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CUSTOMER CASE

The Buster chain’s experiences with a loyalty program

Buster Hund og Katt is a Norwegian store chain with 8 stores in the Eastern part of Norway and an online store. The Diller crew interviewed General

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CUSTOMER CASE

“We like that we can customize campaigns exactly how we want to”

Coco is an exclusive clothing store in Skien, Norway that focuses on Scandinavian fashion and design. The Diller crew interviewed store manager Heidi Andresen to learn about

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FOCUS: RETAIL

3 important reasons to invest in a loyalty program

There are three main reasons why you should start a loyalty program. In fact, we would argue that you cannot afford to wait, and that you should

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POSITION AVAILABLE

Diller is growing! We need a new PHP developer / solution architect

Diller is a young company established in 2016 that provides an efficient and affordable loyalty platform with personalized customer dialogue for SMEs in Norway and globally. We

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PARTNERS

Partnership with Diller

Want to become a Diller® reseller or integrate the loyalty platform into your solution? We have a strategy of growing together with good partners and are always

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CUSTOMER CASE

“It was essential to us that Diller is fully integrated with the cash register”

Lively Home is a Norwegian interior and clothing store chain with 5 stores in the Oslo area plus an online store. The Diller crew interviewed store manager

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CUSTOMER CASE

Loyalty program resulted in a conversion rate of 523% for local coffee shop

To calculate the conversion rate of 523%, we compared the number of customers with the number of subsequent visits. In other words, on average, every customer who

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"We see great results from the loyalty program. The immediate feedback comes from employees in the store, who notice that customers enter the stores only 5-10 minutes after we send out an SMS."

Stine Handley

Head of Administration, Fredrik & Louisa

"The big advantage of the loyalty program is that it becomes easy to communicate with customers. We see endless possibilities with this in the future and look forward to using it more."

Anders Johan Braaten

General manager of Buster Hund og Katt

"We see that average sales and margins are higher even though we offer a 10% welcome discount. As a customer, you are welcome to bring a little extra in the shopping cart to get the most out of the deal. The goal is for the loyalty program to be the icing on the cake for our customers so that they want to continue shopping with us."

Jon Grøteig Andersen

Head of Marketing, PetXL

"I searched the web for suppliers and found Diller that way. They have everything I need in a loyalty program, and for me, it was an added advantage that it is a Norwegian company."

Hans Hvinden

General manager, Hageglede.no

"We have seen that it is not just discounts that attract customers. For example, when we send out an SMS about new products from one of our brands, traffic to the stores increase, since the members like to get early product information."

Martine Remsøy Romøren

Store manager, Lively

"When customers shop in our store, we ask them if they want to be members and tell them that they get bonus coupons depending on purchase levels, invitations to events and other benefits. Everyone signs up!"

Heidi Andersen

Store Manager, Coco Skien