News & customer case studies

CUSTOMER CASE

Hageglede.no – a rapidly growing webstore

Hageglede.no is a Norwegian online store with traditions dating back to 1895 , when it under the name «Brumunddal Frø» was  one of the country’s oldest mail

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WHY CUSTOMER CLUB?

New: The Loyalty Calculator

We have developed a calculator that allows you to quite easily calculate the great potential loyal customers represents for your business. What does a loyalty program really

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CUSTOMER CASE

“It was essential to us that Diller is fully integrated with the cash register”

Annen Etage is a Norwegian interior and clothing store chain with 5 stores in the Oslo area plus an online store. The Diller crew interviewed store manager

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Bransjespesial

Vi går i dybden på ulike bransjer

Det kan være store forskjeller på hvordan et lojalitetsprogrammet bør settes opp, avhengig av hvilken bransje man er i. Vi har derfor skrevet noen artikler i Kunnskapssenteret

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WHY CUSTOMER CLUB?

Simon Sinek Inc. on customer loyalty

Loyalty is not a program to be administered. Loyalty is a feeling. There is a difference between repeat business and loyalty. Repeat business simply means that someone

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FOCUS: RETAIL

What does it mean when Google turns off “cookies”?

Privacy concerns have led to Google blocking so-called third-party cookies, which are cookies that track the traffic of all of us on the Internet. Google will no

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CUSTOMER CASE

The Buster chain’s experiences with a loyalty program

Buster Hund og Katt is a Norwegian store chain with 8 stores in the Eastern part of Norway and an online store. The Diller crew interviewed General

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FOCUS: RETAIL

Diller-effekten // selg oftere og mer

Lojalitetsplattformen Diller® hjelper små og mellomstore bedrifter til å øke sin konkurransekraft ved å få kundene til å handle oftere og mer. Men hva betyr egentlig dette i

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CUSTOMER CASE

“We like that we can customize campaigns exactly how we want to”

Coco is an exclusive clothing store in Skien, Norway that focuses on Scandinavian fashion and design. The Diller crew interviewed store manager Heidi Andresen to learn about

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FOCUS: RETAIL

Tips og råd for deg som driver butikk

Stadig flere butikker og kjeder tar i bruk kundeklubber og andre fordelsprogrammer. Det er flere gode grunner til det. Slike løsninger bidrar blant annet til økt salg

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FOCUS: RETAIL

3 important reasons to invest in a loyalty program

There are three main reasons why you should start a loyalty program. In fact, we would argue that you cannot afford to wait, and that you should

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POSITION AVAILABLE

Diller is growing! We need a new PHP developer / solution architect

Diller is a young company established in 2016 that provides an efficient and affordable loyalty platform with personalized customer dialogue for SMEs in Norway and globally. We

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PARTNERS

Partnership with Diller

Want to become a Diller® reseller or integrate the loyalty platform into your solution? We have a strategy of growing together with good partners and are always

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CUSTOMER CASE

Lojalitetsprogram resulterte i en konverteringsfrekvens på 523% for lokal kaffebar

For å beregne konverteringsfrekvensen på 523%, sammenlignet vi antall kunder med antall påfølgende besøk. Med andre ord, i gjennomsnitt har hver kunde som registrerte seg kommet tilbake

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CUSTOMER CASE

Loyalty program resulted in a conversion rate of 523% for local coffee shop

To calculate the conversion rate of 523%, we compared the number of customers with the number of subsequent visits. In other words, on average, every customer who

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"We have seen that it is not just discounts that attract customers. For example, when we send out an SMS about new products from one of our brands, traffic to the stores increase, since the members like to get early product information."

Martine Remsøy Romøren

Store manager, Second Floor at Fornebu and Røa

"The big advantage of the loyalty program is that it becomes easy to communicate with customers. We see endless possibilities with this in the future and look forward to using it more."

Anders Johan Braaten

General manager of the store chain Buster Hund og Katt

"Thanks to the loyalty program, we are able to serve more customers in less time and encourage the best customers to come back, again and again."

Jose Corado

General manager of Cuba Life coffee bar

"When customers shop in our store, we ask them if they want to be members and tell them that they get bonus coupons depending on purchase levels, invitations to events and other benefits. Everyone signs up!"

Heidi Andersen

Store Manager, Coco Skien

"I searched the web for suppliers and found Diller that way. They have everything I need in a loyalty program, and for me it was an added advantage that it is a Norwegian company."

Hans Hvinden

General manager, Hageglede.no