Customer review satisfaction feedback survey concept.

With increased online offerings, how do you secure that customer choose your store? You need to have a genuine connection with your customers.

To make your store robust against competitors, you need to focus on making the “invisible” customer “visible”, both in-store and online.

How to make your eCommerce site robust against competitors

How can you attract new customers and keep them coming back? Most business owners and managers have a good understand of the problem, but very few take the right actions.

To attract your customer to come back for more, you need to know your customers – really know them. Without data-driven insights about customer purchase patterns and their behavior and preferences, it’s hard to assume who the shoppers are.

It’s even harder to know what they want – and almost impossible to create marketing and sales campaigns that actually work, without spending a fortune. And of course, your customers may quite easily slip over to your competition.

It’s no longer enough to run promotions and campaigns in order to get shoppers to turn up at your store. The pandemic accelerated business to offer their products on an eCommerce site. Number of online stores boomed making brands and products even more available for the consumer.

With increased online offerings, how do you secure that customer choose your store? You need to have a genuine connection with your customers. To make your store robust against competitors, you need to focus on making the “invisible” customer “visible”, both in-store and online.

But how? By implementing the Diller loyalty platform to your store and eCommerce site, you will boost customer retention. Diller is a comprehensive marketing tool that captures customer data, allowing you to send relevant communication flows that maximize sales conversion.

Diller boost customer retention loyalty

Diller’s loyalty technology boosts customer retention and is a very easy-to-use solution to create effective campaigns.

With Diller your business will own the customer’s data and have a powerful tool that knows precisely how to trigger a customer to come back again, and again, and again. Owning the customer’s data also means you have your own marketing channel, which gives you a chance to accelerate your customer’s needs. This allows you to trigger new customers with welcome coupons, turn your best customers into organic brand ambassadors by rewarding referrals, or sending personalized product recommendations directly to your member base via text and email.

Customer data is the gold mine to increase competitiveness and make the customers come back for more.

Want to turn more shoppers into loyal fans, schedule a demo here:

Have any questions? We’d love to hear from you.

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"A large proportion of those who shop are members of the loyalty program. I have no doubt that much of the growth is due to increased loyalty from members. I am sure it's an important factor."

Kai Gulbrandsen

CEO, Princess retail chain

"The loyalty program button is on the front page of the cash register, so everything is automatic. Our members use the stamp cards and coupons because it’s so easy to use. We see that we get higher sales from members than non-members."

Evy Ingebrigtsen

Operations and HR Manager, Baker Brun

"Data is the new gold. It is essential that purchase information and customer data form the foundation for all good customer dialogues. Having control over this is in my opinion absolutely crucial."

Pål Wibe

Norway's "Mr Retail" Pål Wibe

"A terrific app that really helps our business to grow together with our customers. Adds value for both us and the customer, a complete customer journey from the physical to the online store."

BMB Paleet

"Thank you very much for the fantastic follow-up when we launched our loyalty program from Diller. You guys made the whole process painless. Looking forward to seeing what we can achieve together. We really recommend Diller AS to anyone that need a loyalty program on the Shopify platform."


Furniture and Interior Design

"Advertising must be planned 2 weeks in advance, but at that time the campaign may be completely irrelevant. With Diller we can turn around and act in no time! We can put out a campaign overnight. This is absolutely invaluable to us."

Tone Tengesdal Stavnheim

Tengesdal Sport

"I would never buy a cash register system without an integrated loyalty program. For me, it was essential to have a good loyalty program included in the POS."

Maria Quarnström

Owner, Rilo Zoo

"We recently startet using Diller and are very pleased with the app. It is easy and understandable to use, and it has already generated more customers and sales. What is important to mention is that the customer service is outstanding, and we are getting all the help and support we need! Our contact has been patient and so happy to help and guide in out teams-meetings for the set up :)"



"Great app and customer service! The loyalty features combined with the SMS engine and mail integration towards MailChimp is a winner for me. Thanks to Erik for helping me set everything up!"

Henriks Herre

Men's fashion

"Great app, easy to customize and simple to use. Customer service is outstanding and helpful. The few times we have had any issues, customer support was very responsive and resolved the issues in minutes! Highly Recommend!"



"We see great results from the loyalty program. The immediate feedback comes from employees in the store, who notice that customers enter the stores only 5-10 minutes after we send out an SMS."

Stine Handley

Head of Administration, Fredrik & Louisa

"Very easy to set up the app. It’s perfect for creating a good-looking loyalty program widget, that is customized to my brand and webshop.   Super friendly and helpful support team! They answer very fast and do everything to help you out.  Great experience so far."

Corado Coffee Roasters

"We see that average sales and margins are higher even though we offer a 10% welcome discount. As a customer, you are welcome to bring a little extra in the shopping cart to get the most out of the deal. The goal is for the loyalty program to be the icing on the cake for our customers so that they want to continue shopping with us."

Jon Grøteig Andersen

Head of Marketing, PetXL

"I searched the web for suppliers and found Diller that way. They have everything I need in a loyalty program, and for me, it was an added advantage that it is a Norwegian company."

Hans Hvinden

General manager,

"We have seen that it is not just discounts that attract customers. For example, when we send out an SMS about new products from one of our brands, traffic to the stores increase, since the members like to get early product information."

Martine Remsøy Romøren

Store manager, Lively

"When customers shop in our store, we ask them if they want to be members and tell them that they get bonus coupons depending on purchase levels, invitations to events and other benefits. Everyone signs up!"

Heidi Andersen

Store Manager, Coco Skien

"The big advantage of the loyalty program is that it becomes easy to communicate with customers. We see endless possibilities with this in the future and look forward to using it more."

Anders Johan Braaten

General manager of Buster Hund og Katt